Managing to improve public services shows how management can be harnessed to improve a range of public services eg policing health local government by examining them through different theoretical lenses eg governance innovation and change performance metrics and management it advances both theory and practice beyond traditional public administration and new public management by considering the interrelationships between governance and public management the book is written . Managing risks to improve public services todays public service delivery environment constantly presents new risks to the provision of public services and robust risk management can help departments respond effectively just as importantly it opens up opportunities to develop innovative policies and delivery mechanisms well managed risk taking is to be encouraged and i am pleased with the progress i have seen since my last report in 2000 that being said i have identified a number of . Managing resources to deliver better public services good resource management is vital if departments are to meet their ambitious objectives and targets for service improvement they need to review their resource management practices and make best use of the new information on service costs and the consumption of resources given the huge amounts of resources involved in governmental programmes even a relatively small improvement in efficiency could release significant resources for . Improving public service delivery importance for national competitiveness of the work of the civil service 1996 given its centralityto the strategic management initiative smi and its vital importance for the social and economic wellbeing of the country the national significance of improving public service delivery systems has been